162 Anderson Road
Fawkner, Victoria 3060
03 9359 3288
03 8609 1961
CLINIC POLICIES
Management of your personal health information
Appointments
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Your medical record is a confidential document
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It is our policy to maintain the security of your personal health information at all times and to ensure that it is only available to authorised members of staff
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All records are computerised and password protected
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We require your consent to share your medical records outside this practice
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If you request a transfer of your medical records to another practice there is a $40 fee associated with this transfer
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Please advise us if your details alter so that our information is accurate and up to date
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Administrative staff with access to your personal health information have signed confidentiality agreements
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If there are any concerns regarding information collected at the clinic and how it is used please discuss the issues with the Practice Manager or the doctor
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Refer to ARMC Privacy Policy
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All consultations require an appointment
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You can book an appointment online or call reception during office hours
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If there is no online appointments available, please call the clinic to see if we have any 'reserved on the day' appointments available.
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There is a high demand for the reserve on the day appointments, so please call early.
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Express clinics are all Bulk billed.
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Telehealth video and phone appointments are available. You are required to register with MyMedicare to receive the maximum rebate.
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For Telehealth (Video) consultations, please download AMS Connect on the Apple App Store or Google Play Store
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All practitioners have access to the Translating & Interpreting Service National by phoning 131 450.
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Patients with hearing difficulties are encouraged to utilise the National Auslan Booking & Payment service by phoning 1800 246 945.
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Patients can access translated health information in their local language by clicking on the given link https://www.healthtranslations.vic.gov.au/
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Medicare will not fund a Telehealth consult if you have not had a face to face consult in the past 12 months. Therefore, please book an in clinic appointment.
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Medicare restrict booking same day appointments with multiple GPs at the same practice. Therefore, you will need to book on a separate day.
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We offer SMS or phone call reminders two days prior to your appointment
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We do have a $40 fee for missed single appointments or $85 fee for missed double appointments.
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There is a late cancellation fee $40 if you give less than 24 hours notice
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If the clinic is closed, please leave a message on the answering machine and we will return your call during office hours
New Patients
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Medicare requires all New Patients to book a face-to-face appointment.
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New patients who are 16yrs and over who do not have a concession or pension card will be billed a private fee. The fee is $85 for a standard consultation.
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An e-registration form will be sent to your mobile to complete prior to your appointment.
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Our nurse will see you or call prior to your appointment to check that the registration process is complete.
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New patients are NOT eligible for Express Appointments.
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We encourage all New Patients to register the clinic with MyMedicare to maximise your Medicare rebate.
Test Results
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All pathology and diagnostic imaging test results require an appointment with the doctor to discuss the results. The follow-up appointment can be over the phone or in person.
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The clinic sends patients SMS reminders and recalls when health checks are due and also when results needs to be discussed with your doctor.
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Normal test results that require a brief (less than 5mins) follow up, can be Bulk billed in the express clinic
Chronic Disease Care
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We offer pro-active Chronic Disease care which is Bulk billed to all our patients
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Our Nurse assists your doctor in providing follow up care for Chronic Disease Care Plans and EPC referrals to Allied Health Care Providers.
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The clinic sends patients SMS reminders and recalls for health checks and preventative health care.
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All Chronic Care plans and Health Assessments are Bulk billed.
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Privately billed patients with a current Chronic Disease Plan completed at ARMC receive discounted Fees.
Pathology
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Pathology services are only offered to patients registered to the clinic.
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This is a Bulk Billed service
Covid-19 Protocols
Complaints
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The clinic follows Covid-safe practices.
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If you are unwell with any infectious symptoms (fever, cold, cough, runny nose, sore throat), please notify reception before your appointment.
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To maintain safe distancing in the waiting room, patients maybe asked to wait in their car before entering the clinic.
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Patients who have any infectious symptoms may be asked to wait in their car or outside the clinic.
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Patients will any respiratory symptoms will be asked to do a RAT test prior to entering the clinic.
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Telehealth appointments (phone/video) are often an alternative if you have Covid or are unwell with a respiratory illness.
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We take complaints and concerns seriously. You can discuss any issues with a member of staff.
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We would try to respond to any complaint within 30 days of receiving it in writing. If you wish to take the complaint further refer to the details below.
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You may also contact the Office of the Health Services Commissioner (OAIC), Complaints and Information. Telephone: 1300 582 113; Fax No: 90323111; Level 26, 570 Bourke Street, Melbourne, 3000; Email:hsc@health.vic.gov.au; Web: www.health.vic.gov.au/hsc.